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Search is a fallback, not a substitute for troubleshooting

they have no basic troubleshooting skills. And you know, like Google, Google is, for an for an IT person. Google is a fallback, where you're like, Okay, look, none of the things I'm doing makes any sense. This must be a bug.

Episode 169: Wifi & Web Apps (episode page, opens in a new tab) March 1, 2024, 2:47 p.m. CT 00:35:43 (play audio from this timestamp, opens in a new tab)

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Summary

Dave worries that some young IT people are lost without Google because they have no basic troubleshooting skills. For an IT person, Google should be the fallback once nothing you're doing makes sense and it might be a bug others have hit.