If you can anticipate the question, answer it in the app
Quote
when you can anticipate as a developer that that a specific section of your users are going to have questions or is always the right thing to guide them in the app itself, rather than to wait for a support request.
Episode 75: Liquidifying for Love (episode page, opens in a new tab) 01:51:16 (play audio from this timestamp, opens in a new tab)
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Summary
When developers know some users will have questions, Dave says the right move is to guide them inside the app instead of waiting for support requests. The best apps tell users about a known problem up front.