No one guarantees uptime; what you can promise is that you care
Quote
Can we guarantee 100% uptime? No, no, I'm not even going to try to guarantee that. But the thing that we, you know, that we can say is that we care about this service.
Episode 2: Episode 2 01:10:07 (play audio from this timestamp, opens in a new tab)
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Summary
Asked what guarantees the Index offers, Dave says there's no SLA — but there isn't one from Apple or any other index either, and even Office 365 goes down monthly. What he can promise is that the service matters to them, and if it's down, he's working on it.
Also said
Episode 2: Episode 2 01:07:41 (play audio from this timestamp, opens in a new tab)
there's no SLA, there's no guaranteed uptime. But you know, you don't get that through Apple either.
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