Every bit of privacy you add makes support harder
Quote
every time you encrypt something or make it invisible to yourself, it makes it harder to support
Episode 56: is that a rocket in your pocket? Now, we're just happy to see all of (approx., from transcript intro) 00:30:03 (play audio from this timestamp, opens in a new tab)
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Summary
Talking with Voltage about encrypting everything on hosted Lightning nodes, Dave points out the tradeoff. Users love it, but each thing a provider encrypts or hides from itself makes the service harder to support.