Past a point, more simplicity onboards users who don't understand what they did
Quote
we can spend a monumental amount of effort to get an extra 5% ease of use here. But once you get that, then what you what your end, what you end up with, is that you've you've on boarded a user who doesn't understand what they've just done.
Episode 32: oh yeah we got lightning in a bottle baby Don't worry all become apparent (approx., from transcript intro) 00:44:12 (play audio from this timestamp, opens in a new tab)
Voice-matched
Summary
Building Podcast Wallet, Dave found a threshold. You keep making onboarding simpler until you hit reality: a monumental effort buys an extra 5 percent ease of use, and the result is a user who doesn't understand what they've done, which opens a new set of support problems.
Not in the audio. Guest episode; the quote comes from an 8-cue Dave run that continues Dave's thought about Podcast Wallet.