The first rule of help desk: users lie
Quote
I tell them on day one, the very first rule of help desk, users lie.
Episode 210: Mothership Node (episode page, opens in a new tab) 00:02:51 (play audio from this timestamp, opens in a new tab)
Voice-matched
Summary
Dave tells everyone he has ever hired for help desk and tech support the same thing on day one: the very first rule of help desk is that users lie. He said it while troubleshooting a VPN and geolocation problem.